FAQ – diyweave

1、Can l return the product?

We have a 30-day return or replacement policy, which means you have30 days after receiving your item to request a return or replacement. For more see Returns and Refunds.

2、How long will it take for my order to arrive?

The order processing time is 3-5 days. The tracking number will be provided after shipment. It is expected to arrive in 7-10 days. The specific time depends on logistics and address.

3、How to ensure the quality of the purchased products?

All products have undergone strict quality inspection. If there is any quality problem, please contact our customer service to handle the exchange.

4. How are the gifts packaged?

Our embroidery gifts are thoughtfully packaged in elegant wrapping, designed to create a sense of anticipation, enhance the unboxing experience,

5、Do you offer international delivery?

We offer global delivery services, and the specific cost is calculated based on the destination and weight. At checkout, the system will automatically display the shipping cost and estimated arrival time.

6、How can l check the status of my order?

After the order is completed, you can check it on your account page, or track the package by tracking number.

7、What should l do if l want to modify the order?

If you need to modify the order (such as changing the product, quantity or delivery information), please contact our customer service as soon as possible. It can be modified before processing, and the shipped order cannot be modified.

8、What payment methods do you accept?

Support credit cards, debit cards, PayPal, etc. Select the appropriate payment method at checkout.Support credit cards, debit cards, PayPal, etc. Select the appropriate payment method at checkout.

9、Is the product inventory sufficient?

We try our best to keep sufficient inventory, but some products may be temporarily out of stock during the peak holiday season. To ensure that you can receive your favorite gifts on time, it is recommended to place an order as early as possible.

10、If| have other questions, how can l contact your customer service team?

If you have any questions, please contact customer service through the official website email, social media contact page or WhatsApp, and we will respond to your questions as soon as possible.